Q: How do I advise CI Travel of my new government
VISA credit card?
A: You may update your personal profile on-line via this web site. Click on home page, and then click on Travel Profile on the left side of the home page. You may also call CI Travel 800.527.6878 to update your profile.
Q: When will CI Travel start using my new government
VISA credit card?
A: CI Travel will start using your new government credit card on
Nov 30, 2008 to hold hotel reservations, and to pay for airline tickets when the IBA is the appropriate form of payment.
Q: What happens if I inform CI Travel of some unused airline tickets that were paid for on my Master Card after 30 Nov?
A: Any unused ticket that was issued on the Master Card account will be credited back to the
Master Card account.
Q: Can a fuel service charge be added to a CPP award?
A: Yes. A fuel service charge as of F/Y 08 can be added to any CPP award. Additionally, a fuel service charge can be added
without advance notice to any fare prior to ticketing. It can be added to any reissued ticket as well.
GSA statement from Airline City Pair Program, Fact Sheets, Fuel Surcharge -
Fuel Surcharge Fact Sheet
In fiscal year 2008, due to the continued volatility in fuel costs, the City Pair Program is allowing airlines to assess a fuel
surcharge to domestic or international contract fares under the following conditions:
- The new fuel surcharge has been implemented commercially in a market during the period after the submission of offers, March 28, 2007,
through the contract period ending September 30, 2008. The fuel surcharge may only be assessed on fares corresponding to the contract fares
after the surcharge has been in place commercially for a minimum of 14 consecutive days.
- The fuel surcharge may not be higher than that imposed commercially.
- The fuel surcharge will be assessed at the time of ticket issuance.
- The fuel surcharge will be removed from the contract fares when it is no longer imposed commercially on the applicable fares in a market.
Q: How much will a fuel service charge cost me?
A: The fuel service charge can be as little as $10.00 one way and does not have a cap on the cost. A fuel service charge can be
hundreds of dollars over the cost of the fare in the international city pair market.
Q: Can a fuel service charge be added to a "me too" fare or a "catz" fare?
A: Yes. A fuel service charge can be added to any fare at any time without advance notice.
Q: Can I change my Contract Carrier's flights to another carrier due to the recent problems found on certain types of aircraft?
A: The answer to this question is provided by USCIS Financial Management Division.
Flights Cancelled for Aircraft Inspections: The Financial Management Division and our Travel Management Services contractor CI Travel
is receiving a large volume of calls from travelers concerning flight cancellations related to the recent American and Delta Airlines
self inspection problems.
Please Note: That unless GSA provides a temporary moratorium on the requirement for federal travelers to utilize contracted city-pairs flights for official travel, this requirement will not be waived unless the contracted flight is actually cancelled.
If your flight is cancelled, CI Travel will work with you to book an alternative flight.
If you have questions regarding exceptions to USCIS travel policy, please direct them to USCIS-FMD-Support@dhs.gov , or the Financial Management Division at 202-272-1969.
Q: What is the hold limit on an Amtrak Reservation?
DAYS BEFORE DEPARTURE
PNR IS CREATED
|
HOLD LIMIT IN PNR
WILL BE
|
| 000-001
|
DAY OF DEPARTURE
|
| 002-006
|
1 DAY AFTER RESERVING
|
| 007-029
|
3 DAYS AFTER RESERVING
|
| 030-335
|
7 DAYS AFTER RESERVING
|
Q: I had an online profile with Omega. Can I use my Omega Log in and password to acces my profile on the CI Website?
A: No. You will have to create a new online profile and select a new password.
Q: I have an unused ticket that was issued by Omega Travel. What do I do?
A: Please call CI Travel at 1.800.527.6878 for assistance. We will make the necessary arrangements to have your Omega ticket refunded. If there are any discrepancies with the request we will immediately contact you with the information, and provide additional suggestions for a satisfactory solution.
Q: Do I have to use the TMC to book my lodging requirements?
A: USCIS has contracted with CI Travel to provide all USCIS employees and invitational travelers with lodging reservations necessary for the conduct of official travel. Also usage of the TMC/CI Travel will ensure compliance with the Hotel and Motel Fire Safety Act of 1990.
There are some rare exceptions so please
contact CI Travel at 1.800.527.6878 .
Q: Will CI Travel book my hotel room under the Federal Premier Lodging Program (FPLP)?
A: CI Travel will book your hotel room when available with a FPLP approved hotel contracted by the General Services Administration (GSA) that meets the fire safety requirements.
|